Total Care/Uptime Program
| The Total Care / Up Time programme is Domino's commitment to sharing its specialist skills with you, its customers, to provide complete solutions to your coding needs. |
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| Domino machines and fluids are designed and manufactured to the highest standards to ensure a trouble-free life and reliable coding. With any equipment though, it's vital to know that you have the back-up of the supplier. Total Care / Up Time is Domino's name for the package of support you can rely on from the leader in coding and marking solutions. |
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We recognise that business relationships involve much more than shipping reliable machines and fluids. |
| Our customers expect and deserve support at all stages of their coding project - from application concept through to after sales support and including installation, training, maintenance, and service assistance. |
Bronze Contract
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This contract provides two preventative maintenance visits per printer, per annum, together with all routine replacement spares. The contract also offers the following discounts.
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5% Discount on Workshop Service
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5% Discount on Parts Repaired at Domino
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5% Discount on Training Courses
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5% Discount on Breakdown Calls
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Silver Contract
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This contract provides two preventative maintenance visits per printer, per annum, all routine replacement spares, a minimum of two Breakdown visits per site, per annum (amount is dependent on number of printers), up to £500.00 of spare parts per printer (fitted by a Domino engineer) and Extended Hours Helpline support. The contract also offers the following discounts.
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- 10% Discount on Additional Breakdown visits
- 5% Discount on Workshop service
- 5% Discount on Parts repaired at Domino
- 5% Discount on Training Courses
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Relax (Service Only) Contract
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| This contract provides two preventive maintenance visits per printer, per annum, all routine replacement spares, all Qualified Breakdown visits, per site, per annum together with Extended Hours Helpline support. |
Specialist Inks Contract 1
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| This contract provides two preventative maintenance visits per printer, per annum, together with all routine replacement spares. The contract also offers the following discounts. |
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5% Discount on Workshop Service
5% Discount on Parts Repaired at Domino
5% Discount on Training Courses
5% Discount on Breakdown Calls
Including printer flush.
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Specialist Inks Contracts 2 (262BK)
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| This contract provides two preventative maintenance visits per printer, per annum, together with all routine replacement spares. The contract also offers the following discounts. |
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5% Discount on Workshop Service
5% Discount on Parts Repaired at Domino
5% Discount on Training Courses
5% Discount on Breakdown Calls
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Relax (Coding Services) Contract
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| This is a contract has three main elements Fluids, Service and Training. With this contract we will evaluate a monthly value for each element from your production levels and you have the benefit of knowing your total monthly budget for coding. |
Extended Hours Technical Helpline Support Contract
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This contract offers Technical Telephone support only, for the following hours
Monday - Friday 6.30am - 9.00pm
Saturday & Sunday 9.00am - 2.00pm
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24-Hour Technical Helpline Support Contract
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This contract offers Technical Telephone support only, for 24 hours per day, 7 days per week.
Domino offer tailored made contracts to meet your needs and requirements.
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